Returns & Warranty

Cases, chargers, cables, screen protectors and audio products can be returned within 14 days of purchase if unopened and in their original packaging, with the receipt. Opened accessories can be exchanged within 14 days if they are defective.

Pre-owned devices are covered for 30 days from the purchase date against hardware faults that were not disclosed at the time of sale. If a covered fault appears, bring the device and your receipt to the store: we will repair it, replace it with a comparable device, or refund the purchase price, at our option.

Because pre-owned devices are used products, cosmetic wear matching the stated condition grade is not a fault. Battery health is measured and disclosed at sale; gradual battery decline afterwards is normal wear.

Accidental damage, drops, cracked glass or bent frames occurring after purchase, liquid damage, unauthorized disassembly or third-party modification, software or account issues including activation locks you did not remove, loss or theft, and consumable wear.

Call (941) 677-8211 or visit the store during opening hours with the device, all accessories supplied with it, and your receipt. Back up your data first — warranty work may involve a reset and we cannot be responsible for data loss.

Store hours: Monday–Friday 10:30 AM–6:30 PM, Saturday closed, Sunday 10:30 AM–4:00 PM.

Approved refunds are issued to the original payment method. Card refunds typically appear within 3–10 business days depending on your bank. Cash purchases are refunded in cash.

See our Terms of Sale and Privacy Policy. Coverage for in-store repair work is described on our repair warranty page.